Terms of service

This website is operated by 4Seven E-Commerce. Throughout the site, the terms “we,” “us,” and “our” refer to 4Seven E-Commerce. 4Seven E-Commerce offers this website, including all information, tools, and services available on this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform to sell our products and services to you.

Article 1 – Definitions

In these terms and conditions:

  • Cooling-off period: the period in which the consumer may exercise their right of withdrawal;

  • Consumer: a natural person who does not act in the course of a profession or business;

  • Day: calendar day;

  • Long-term transaction: an agreement for ongoing delivery of products or services;

  • Durable data carrier: any medium that allows the consumer or entrepreneur to store information for future reference;

  • Right of withdrawal: the consumer’s right to cancel the remote agreement within the cooling-off period;

  • Entrepreneur: the legal or natural person offering products or services remotely to consumers;

  • Remote agreement: an agreement where only distance communication methods are used;

  • Technology for remote communication: a tool for making agreements without being physically present;

  • General Terms and Conditions: the current set of rules governing the agreement.

Article 2 – Company Identity

  • Company Name: 4Seven E-Commerce

  • Chamber of Commerce (KvK) number: 97223972

  • Email: -

Article 3 – Applicability

These terms apply to all offers, orders, and remote agreements between the entrepreneur and consumer. Before concluding a remote agreement, the consumer will be provided with these terms, or informed how to access them electronically and request a copy free of charge.

If specific product or service conditions apply in addition to these terms, the consumer may always rely on the provision most favorable to them in the event of contradictions.

Should any part of these terms be invalid or nullified, the remaining terms remain in effect.

Article 4 – The Offer

If an offer is subject to conditions or has a limited validity period, this will be clearly stated. Offers are non-binding. Obvious mistakes or errors do not bind the entrepreneur.

Each offer contains sufficient details to inform the consumer of their rights and obligations, including:

  • The price (excluding import VAT and customs clearance fees, which are the customer's responsibility);

  • Shipping costs, if applicable;

  • How the contract will be concluded;

  • Payment, delivery, and execution methods;

  • Whether the right of withdrawal applies;

  • Contract duration, if applicable;

  • Archiving and access to the contract (if any);

  • Available languages;

  • Applied codes of conduct.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and meets the stated conditions. If accepted electronically, the entrepreneur confirms receipt electronically.

The entrepreneur ensures secure digital data transfer and provides a safe web environment. If payment is electronic, appropriate security measures will be in place.

The entrepreneur may assess the consumer’s ability to meet payment obligations. If there are valid grounds, the entrepreneur may reject or modify an order.

Upon delivery, the consumer will receive:

  1. Business address for complaints

  2. Withdrawal procedure

  3. Warranty and post-purchase service information

  4. Key contract details

  5. Cancellation instructions (for long-term agreements)

The agreement is subject to product availability.

Article 6 – Right of Withdrawal

Consumers may cancel a product purchase within 14 days of receiving it, without giving a reason. During this period, the product should be handled carefully and returned in its original condition and packaging.

To exercise this right, the consumer must notify the entrepreneur in writing (e.g., via email) within 14 days and return the product within the same time frame, with proof of return.

Article 7 – Withdrawal Costs

The consumer bears the cost of returning the product. If payment has already been made, the entrepreneur will refund the amount within 14 days of receiving the returned goods or proof of return.

Article 8 – Exclusions from the Right of Withdrawal

The right of withdrawal may be excluded for:

  • Customized or personalized items

  • Perishable or time-sensitive goods

  • Sealed items unsealed by the consumer (e.g., hygiene products, software, audio/video content)

  • Services already started with consumer’s consent (e.g., hotel bookings, events, transport)

Article 9 – Prices

Prices are fixed during the offer’s validity, except for changes in VAT or market-dependent fluctuations.

All prices are subject to printing and typographical errors. No liability is accepted for such errors.

As goods are shipped from outside the EU, the recipient may be charged import VAT or clearance fees by the delivery service. The entrepreneur does not charge VAT.

Article 10 – Conformity and Warranty

Products must meet the contract, listed specifications, and legal standards. Warranty does not affect consumer legal rights.

Warranty is void if products have been tampered with or misused, including:

  • Unauthorized repairs or alterations

  • Exposure to abnormal conditions

  • Ignoring product instructions

Article 11 – Delivery and Execution

The entrepreneur will handle orders with care. Delivery will occur within 30 days unless a longer timeframe is agreed upon. Consumers will be notified of delays and may cancel the contract if necessary.

Risk of damage/loss lies with the entrepreneur until delivery to the consumer or their representative.

Article 12 – Duration and Termination

For indefinite contracts, consumers may cancel with one month’s notice. Fixed-term contracts may be canceled at the end of their term, again with one month’s notice.

Contracts for regular delivery may not be extended automatically beyond the agreed period, except for specific exceptions (e.g., newspaper trials).

Article 13 – Payment

Unless otherwise agreed, payment must be made within 7 days of the start of the withdrawal period. The consumer is responsible for providing accurate payment information. In case of late payment, the entrepreneur may charge reasonable collection fees.

Article 14 – Complaints

Complaints must be reported within 7 days after the issue is discovered. The entrepreneur will respond within 14 days. If more time is needed, the consumer will be notified. If a dispute arises, it may be submitted to dispute resolution.

A valid complaint may lead to a replacement or repair, free of charge.

Article 15 – Legal Jurisdiction

All agreements under these terms are governed exclusively by Dutch law, even if the consumer resides abroad.

Article 16 – Contact Information

Questions regarding the Terms of Service can be directed to us via